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CRM & Help Desk
Why do I see a ‘delivery charge’?
It usually costs us more to ship some items. So, sometimes we choose to add a delivery charge. The delivery charge is waived off on some if you shop with us for a certain amount. For more information, check the individual product on the product page.
I missed the delivery of my order today. What should I do?
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s).
How do I get invoices for my previous orders without having to check my e-mails?
You can easily send invoices to your email ID from your kalakart account. To do so, visit My Account › Orders, choose the order for which you'd like the invoice for and click on the 'E-mail Invoice' option.
What should I do if I don’t get the invoice for my order?
We send a hard copy of the invoice in the shipments. A soft copy is also emailed to you within 24 hours of delivery in the delivery confirmation email sent to your registered email ID. You can also visit My Account › My Orders page to get invoices for your orders.
How can I place an order?
To place an order, please follow these steps: 1. Select the product you'd like to buy and 'Check Availability at' your preferred pin code 2. Add products to your cart or just hit 'Buy Now' 3. Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order
What is the estimated delivery time?
We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors: - Kalakart offering the product - Product's availability with the Kalakart - The destination to which you want the order shipped to. You can check the expected delivery date of your order(s) on the 'My Orders' section of your kalakart account on our website, app, or mobile site.
Can I pay with any Credit card?
You can choose to pay on kalakart with any Visa, MasterCard or American Express credit card issued in India.
Can I use any Debit Card to pay for my order?
You can choose to pay for your order on kalakart with any Rupay,Visa, MasterCard or Maestro Debit Card.
Can I use the Cash on Delivery payment option for every product I buy on kalakart?
The availability of Cash on Delivery option depends on factors like the delivery pincode, type of products etc. Please enter your pincode on the product page to check if CoD is available at your location. If this option is available for your pincode, you can shop for products up to ₹9,999 using this.